Sunnen Products Company has announced the expansion of its direct sales operations to Canada with establishment of a Canada-based sales and support team. The move, effective Jan. 1, provides increased access to customer service and offers the full support of Sunnen’s corporate headquarters in St. Louis.
The company says its products previously were available in Canada through a factory-authorized distributor. All Canadian orders and customer-service requests will be handled directly by a staff of sales representatives and technical personnel located in Canada.
“This move brings us closer to our customer base and allows us to apply company standards to every aspect of the Sunnen experience in Canada,” says Chris Miltenberger, Sunnen Products president and CEO. “We’ve served the Canadian market for over 85 years through a distributor relationship. However, this move allows Sunnen to keep the focus on customers and the products and services that best serve them in this important market.”
The Sunnen Canada team includes French- and English-speaking sales and service representatives led by Gordon Baker, a 30-year veteran of international sales and marketing for Sunnen.
“We have put together a group of individuals with many years of experience in honing and other bore sizing processes,” says Baker. “Our representatives will work closely with customers — analyzing application requirements, target tolerances and process control needs — to develop highly customized solutions to meet their specific needs. With the full backing of Sunnen we expect to continue to meet the high-standards of our Canadian customers.”
A new toll-free number 844-356-0006 is available for Canadian sales and customer service requests.