Catch up with Southside Trailer Service, first-time DOTY finalist

“Rule #1 – If we don’t take care of the customer, someone else will.”

DotyThe Trucks, Parts, Service Distributor of the Year award program is back with another exciting list of finalists this year! 

Sponsored by Commercial Vehicle Solutions Network (CVSN), CumminsHigh Bar BrandsInterstate Billing Service and Procede Software, this year’s program features a former winner, two prior finalists and a pair of first-time honorees, all of which were selected as finalists due to support received by the independent aftermarket during our open nomination period in the spring. 

Over the next five months, TPS will regularly shine our spotlight on this year’s finalists and what makes them unique, leading up to our DOTY award presentation on Jan. 20, 2026, during Heavy Duty Aftermarket Week.

We continue today with Southside Trailer Service Inc., another first-time finalist for Distributor of the Year. 

Southside LogoWhen was your business founded, and by whom?

We were founded in 1974 by Floyd and Viola Coder. 

How many locations do you have? (Please list the cities) 

We have six locations: Blasdell, N.Y. (main location); Tonawanda, N.Y. (branch location); Bergen, N.Y. (branch location); Falconer, N.Y. (parts location); Erie, Pa. (parts location); PBS Sales & Service, Syracuse, N.Y., which is a division of Southside Trailer Service Inc., purchased in February 2024, and was a fellow HDA Truck Pride member.

How many employees do you have? 

We have 60 total employees.

[RELATED: Learn more about 2025 DOTY finalist Harbor Truck Parts]

How does your business recruit new employees?

Referrals, online recruitment, working with interns from local high schools and colleges. 

What is your company’s value proposition?

Rule #1 – If we don’t take care of the customer, someone else will.

Do you offer any additional services to complement your parts offering?

We offer training seminars for our associates and our customers. PBS Sales & Service has a complete brake reline center. At all our locations, we offer parts and service to all light-duty and tow behind trailers. 

How do you differentiate your business from your competitors?

We have more stores in a concentrated area, with an experienced, knowledgeable and [more] trained staff than any of our competitors.

What is the biggest challenge facing your business in 2025?

Remaining competitive in a very violent industry with changing tariffs, trade policies and global supply instability along with price fluctuations and keeping up in today’s market.

Why do you believe the heavy-duty aftermarket has nominated you for this award?

It’s simple. It’s the people at Southside and how we treat our customers, suppliers and associates and the relationships we have created.

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Stay tuned, as in two weeks will learn more about 2025 award finalist Truck Equipment Inc.

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