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River States Truck and Trailerā€™s life-saving customer service

The recent effort of two River States Truck and Trailer technicians may have saved a family.

On March 16, River Statesā€™ Service Advisor Bob Brieske received a call from a customer in need of an immediate late-night repair. With the facility nearing closing time, Brieske asked second-shift technicians Derrick Armstrong and Trevor Underberg to stay late and complete the repair. They agreed.

What they didnā€™t know was their customer, Scott Hasik, needed his 2001 Freightliner fixed immediately to get home to his pregnant wife, who was having complications with her pregnancy. Working tirelessly, the duo was able to diagnose and repair the fault code on Hasikā€™s vehicle in just a few hours, allowing him to get home to his wife and take her to the hospital.

Later that night, Hasikā€™s daughter was born 10 weeks early. Doctors told him if he had not brought his wife in that night, both she and their child may not have made it.

Before you worry, both mom and baby are fine.

Hasik stopped by River States last week to personally thank the technicians and service advisor who helped him.

ā€œIt was a great  feeling to be able to help someone and impact them so much that they stopped back to personally thank us. It was really cool,ā€ said Underberg.

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