Spartan Motors announced Friday that Kurt Beyer has joined the company as the vice president of Aftermarket, which includes functions such as aftermarket parts sales and support, training, customer service and support, warranty provision and application, factory and dealer service, and vehicle refurbishment—across product verticals. Beyer also has been appointed to the Spartan leadership team.
“Adding a VP-level position to the company that will be 100 percent committed to improving our after-sale service and support functions further represents our commitment to our customers,” says Tom Ninneman, COO at Spartan Motors. “Bringing Kurt Beyer and his tenure to the organization is taking customer-centricity to the next level.”
Beyer brings more than 20 years of aftermarket and continuous improvement experience to the organization; he has held both facility and operational leadership positions, and has been responsible for P&L management, across multiple companies.
Having most recently overhauled the customer service and support functions for EMT International, Spartan Motors says Beyer brings next-level expertise in the areas of call center management, technical product support, field service, and escalation procedure management to avoid downtime for customers. Prior to EMT, Beyer held multiple senior leadership positions at Plexus Corporation and Pierce Manufacturing (a division of Oshkosh Corporation) where he redeveloped after-sale order-to-cash processes, focused heavily on customer support process improvement, and advanced the way in which both companies approached strategic go-to-market planning and execution. At Pierce Manufacturing, Spartan states Beyer was particularly focused on improving operational efficiencies across refurbishment centers, and will transition that depth of experience to Spartan.
Beyer has held both facility and operational leadership positions, and has been responsible for P&L management, across multiple companies.
“Joining Spartan as they hit their stride on the path to growth is the perfect time to ensure we remain 100 percent focused on the customer experience,” says Beyer. “I look forward to working with the entire aftermarket team to bolster Spartan’s after-sale functions to the highest level.”