On Wednesday the truck maker announced a new package for customers that will further maximize their uptime via Mack Over The Air, the company’s remote programming solution that allows for remote software updates and the setting of vehicle parameters.
Now available for order, the Mack Parameter Plus package enables customers to make up to 50 parameter updates per 12-month period on all model year 2018 and newer Mack vehicles equipped with Mack GuardDog Connect. Previously, Mack says customers were able to make just two parameter updates per year as part of their Uptime contract subscription. There also is no limit for Mack-initiated software updates used to continuously enhance product performance.
“We consistently seek out ways to improve Uptime for our customers,” says John Walsh, vice president of marketing, Mack Trucks. “Mack Parameter Plus enables customers to bundle their parameter updates into a cost-effective package, and since it’s built on Mack Over The Air capabilities, customers’ valuable schedules are not disrupted while the parameters are set. Parameters help tailor the truck to the job and help customers comply with regulations such as road speed and idle shutdown.”
Mack Parameter Plus also is available for previously purchased vehicles with Mack EPA 2017 engines.
The company adds its OTA solution delivers software and parameter updates directly to a customer’s truck through Mack GuardDog Connect, Mack’s fully integrated telematics solution. Working with Mack OneCall agents, the updates are scheduled for when it works best for the customer.
“The parameters can be set while the driver is available, such as when at lunch, since most updates take just a few minutes to set,” says David Pardue, vice president of connected vehicle and contract services, Mack Trucks. “As long as the key is in the ignition and the truck is parked, the remote update can be delivered.”
Mack also announced Wednesday that its factory-installed auxiliary axles on Mack Granite models now feature standard shock absorbers for improved ride comfort, durability and tire life.
By absorbing and helping reduce excessive vibrations, the shocks help improve durability of the auxiliary axles and the complete vehicle, Mack says. They also help prevent uncontrolled axle hop and increase auxiliary axle tire life, cutting tire costs for customers. The smoother operation also reduces vibration transferred to the cab to improve driver comfort.
“Mack’s factory-installed auxiliary axle options offer an integrated solution that improves lead time to customers who need to meet stringent bridge laws,” says Tim Wrinkle, Mack Trucks construction product manager. “And now, with standard shock absorbers, we’re lowering those customers’ total cost of ownership, while improving the everyday comfort of their drivers.”
Mack factory-installed auxiliary axles are tested and validated to Mack standards, and feature Huck Bolt installation for added durability. The company says the auxiliary axles are factory aligned and their operation is fully integrated. In addition to laser-engraved axle up/down switches on the dash, operation of the axle is preprogramed to raise when reverse is selected and during key-off.
The factory-installed auxiliary axles with standard shock absorbers are available on Mack Granite axle forward and axle back models, Mack says.
