With these new dealerships, Hino’s Certified network now includes more than 25 dealerships operating nationwide that continue to have outstanding unified performance year after year across their sales, parts and service departments and providing the “Ultimate Ownership Experience,” the company says.
Creating an outstanding dealer network requires significant investments by both Hino and a Certified dealer. In addition to hardware and tooling, they also include training, providing superior customer service by focusing on the Ultimate Ownership Experience through continuous improvements in processes, training and dealership appearance. The backbone of the Ultimate Ownership Experience is Hino’s 240 dealerships across the country who deliver higher standards at every touch point throughout the lifecycle of product ownership, Hino says.
Newly inducted Certified Ultimate dealerships include: Interstate Trucksource, Romulus, Mich; Bergey’s Truck Center, Souderton, Penn.; Gabrielli Truck Sales, Jamaica, N.Y.; Potomac Truck Center, Gainesville, Va.; Hino of Baton Rouge, Port Allen, La.; Rush Truck Center, Houston; Flag City Truck, Findlay, Ohio; and Degel Truck Center, St. Louis.
“We appreciate the working relationship between the great people at Hino Trucks and the staff at both of our Hino dealerships. It is important to align our goals with those of our OEM at all levels,” says Susan Cassidy, vice president and general manager, Interstate Trucksource. “An example of such an alignment is achieving the Certified Ultimate Dealer status. We worked hard as a dealership team to attain this level and the benefits are clearly visible. Our enhanced ability to properly take care of our customers benefits both us and our OEM.”
Mark Dysarz, senior manager of dealer development, Hino Trucks, says “It takes commitment, investment and embracing continuous improvement to become Certified Ultimate. It is remarkable to see our program candidates transform their dealer operations through the acceptance process and almost immediately benefit.”
