“Isuzu is committed to ensuring Isuzu customers realize maximum value from their investment in our extensive line of Class 3-6 low cab forward diesel- and gasoline-powered trucks,” says Shaun C. Skinner, president, Isuzu Commercial Truck of America. “With Isuzu Connect, we are creating a connected and dynamic service event management framework to further improve asset uptime and performance and to provide a better overall customer experience.”
Isuzu Connect will streamline the entire service and repair process between customers and dealer service locations across the United States and Canada. Applying the Decisiv SRM technology and ecosystem will improve service consistency by connecting Isuzu dealerships with the right information at the right time within the context of the service event, according to an announcement. This includes service history (regardless of where serviced), service campaign, recall and warranty data and standard repair times.
Isuzu Connect will enable Isuzu dealerships to connect with their customers digitally and share information throughout the service process, providing customers complete transparency so they can make informed decisions to run their business for maximum profitability. The technology also will be integrated with several dealer management systems that are already part of the Decisiv network, including DMS solutions from CDK, DSI, Karmak and Procede, the companies say.
“We are very pleased that the Isuzu Connect solution will be built on the Decisiv SRM technology and ecosystem,” says Dick Hyatt, Decisiv president and CEO. “Isuzu is a leading, valued provider of trucks and service in the quickly growing North American medium-duty market. Their extended service solution will use the Decisiv SRM technology and ecosystem to drive performance for Isuzu dealerships and improve asset utilization and a more attractive return on investment for owners.”
