Volvo Trucks North America and Mack Trucks have announced an extension to their respective uptime services support bundles at no cost through the end of the year or a minimum of three months, whichever is longer, for customers with packages expiring between May 1, 2020 and Dec. 31, 2020.
“Mack Trucks knows how difficult times are during the global coronavirus pandemic and we wanted to provide our customers additional support,” David Pardue, Mack Trucks vice president of connected vehicle and uptime services, says of the Mack GuardDog Connect uptime service and support bundle.
“We hope that extending our uptime service bundle for no charge to the customer will help them continue to more easily receive access to our best-in-class support,” Pardue says.
Volvo says the extension is part of an ongoing commitment to assist customers who are facing recent challenging operational conditions, and to support them as they continue to do business in the commercial trucking and logistics industry in the U.S. and Canada now that the economy is gradually reopening.
Volvo’s Uptime Services extension includes approximately 20,000 VINs. Coverage will be automatically extended so that no customer action or in-person contact is required, the manufacturer says.
“Our customers are providing essential services that are keeping our economy moving under extraordinary conditions,” says Conal Deedy, director of customer productivity solutions, Volvo Trucks North America. “We are dedicated to supporting them with solutions that go beyond saying ‘thank you.’ By extending Volvo Trucks Uptime Services support bundle, we hope to ease some of the financial burden that many are currently experiencing.”