Hey service providers, the Technology & Maintenance Council (TMC) is getting close to answering one of your prayers.
During Monday’s task force meetings at TMC’s fall meeting in Orlando, the Council’s S.16 Service Provider Study Group took another step toward publishing a recommended practice for ‘Shop Workload and Prioritization,’ which study group leaders believe will become an invaluable resource for improving efficiency and throughput in heavy-duty service facilities.
Formed specifically to address the constant struggle service providers face in assigning technicians and bays to proficiently complete repair work, S.16’s task force leaders — Scott Witt of Virginia Truck Centers and Matt Panning at Tyson Foods — believe they are now just a year away from taking their proposed RP to ballot.
If that timeframe holds, the study group will debut the industry’s first comprehensive outline for shop prioritization before the end of next year.
“Our intention is to define, measure and eliminate the chaos of service centers,” Panning says.
The task force currently has a rough outline of what it wants its finished product to be. The unfinished document offers guidance on rapid repair and triage processes, methods for communicating part and tool requirements through a service facility and instructions on technician staffing to potentially improve productivity.
Monday’s meeting also addressed the possibility of adding even more content.
