Service and repair

Michelin expands commercial service network

MCSNMichelin Americas Truck Tires announces Knoxville, Tenn.-based Fleet Tire will join the Michelin Commercial Service Network (MCSN).

As part of the MCSN, Fleet Tire will offer a complete range of services, including repairs, routine service, diagnostics, inspection, alignments, Michelin OnCall 24/7/365 emergency road service (ERS), and Michelin Tire Care preventative tire monitoring for fleets needing service and tires in the busy I-40, I-75, and I-81 highway area.

“As our newest member to the Michelin Commercial Service Network family, Fleet Tire has had a 28-year-long relationship with Michelin providing quality service for our Eastern Tennessee fleet customers,” says Ralph Dimenna, COO for Michelin Americas Truck Tires Division. “The addition of Michelin OnCall and Michelin Tire Care to Fleet Tire’s portfolio of services will amplify the network’s collective service level for fleets located in or traveling through the region.”

The Michelin Commercial Service Network is designed to help fleets maximize uptime and ensure consistent, high-quality service from a nationwide franchise network. The addition of Fleet Tire brings the MCSN to approximately 600 locations across the United States. Through this network, Michelin says its provides customers with a comprehensive service package, including online reporting, Michelin OnCall ERS, Michelin Tire Care tire-monitoring program, and access to skilled technicians and professional equipment, all of which are backed by rigorous certification and audit standards.

Fleet Tire operates its commercial/retail locations in Knoxville, Tenn., with five state-of-the-art service trucks and six TIA-certified service specialists. The company says it will provide professional service to commercial customers with Michelin, BFGoodrich and Uniroyal products that include commercial truck, motor home and trailer, and  passenger/light truck tires. Fleet Tire also has offered Michelin Retread Technologies products since 1999.

“The Michelin Commercial Service Network program gives fleets confidence that their needs will be met professionally with an emphasis on their bottom line,” says Jerry Linginfelter, president of Fleet Tire. “We are proud to be the newest MCSN member as well as an integral part of the Knoxville community. We believe in being a good community citizen by contributing to a wide range of charitable programs in the area.”

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