ASIST, Volvo Trucks’ web-based service management tool, is the cornerstone of the Volvo Trucks Support Service offering. Among its functions, Volvo says ASIST gives customers real-time repair status and the ability to manage all service communications through a single tool.Volvo Trucks’ has released its newest product, Volvo Trucks Support Services, a system designed to provide fleets custom solutions to help maximize their transport operations.
“The initial purchase of Volvo highway or vocational trucks is just the first step in the Volvo experience,” says Ron Huibers, president of Volvo Trucks North American sales and marketing. “Volvo Trucks Support Services will simplify ownership and improve efficiency and flexibility within an operation.”
“Bundling truck support services can help protect assets, improve operational efficiency, offer a ‘one-stop shop’ for service and parts information and provides the fleet options to manage costs,” adds David Pardue, Volvo Trucks vice president, aftermarket solutions. “Volvo Trucks Support Services provides all of these advantages while simplifying truck operation and maintenance.”
Features of the new system are said to include:
Bundled Roadside Protection at No Charge
Volvo Trucks Support Services now offers bundled “roadside protection” service on all vehicles at no charge during the life of the vehicle’s base two-year or extended warranty.
Customers can initiate a repair event online or over the phone. They also have the ability to go directly to a dealer or through Volvo Action Service’s 24/7roadside support for assistance. Once initiated, Volvo says customers can manage their repair with the web-based ASIST tool. The real-time fleet service management platform connects communications among the customer, Volvo Trucks dealer and Volvo Action Service.
Service Management
Volvo Trucks will now offer ASIST, its web-based service management tool, at no charge to customers who purchase a new Volvo truck. The company says ASIST lets customers receive electronic estimates, approve repairs and issue a purchase order, regardless of the vehicle’s location. The online tool allows the customer to monitor vehicle status online, communicate directly with the dealer and maintain an electronic “file cabinet” of service activities. Consolidating all maintenance events and communication in one web-based tool also eliminates invoice and repair surprises, the company says.
The system also allows customers and dealers to interact with independent service providers if necessary during a repair order. Volvo says customers and dealers can send information to independents to include them in repair orders, but the service provider’s clearance will be limited to the specific vehicle and current problem.
Asset Protection
Through Volvo Trucks Support Services, Volvo says its customers can purchase extended warranty coverage for both engines and chassis. Asset protection tools allow customers to load custom preventive maintenance and inspection guidelines or follow a preventive maintenance and inspection program already purchased from a Volvo dealer. Additionally, Volvo says CSA inspection checklists are available online to provide complete information and vehicle history.
Parts Purchasing
Volvo customers also can order parts online through their local dealer through the system, the company says. The online portal provides 24/7 access to parts availability and pricing from the local Volvo dealer. Customers can look up and order parts from a variety of VIN-specific or aftermarket catalogs, access their purchase history or select copies of invoices online. In addition, Volvo says customers can receive nationwide credit access at more than 300 Volvo dealer locations in the U.S. and Canada through its charge card program.
Fleet Solutions
In addition to 24/7 roadside assistance through Volvo Action Services, the Volvo Trucks Support Services program is said to offer full contract maintenance services and a variety of leasing and rental program options.
