Decisiv, Inc. has expanded the functionality of its cloud-based service management solution to provide service providers, including several private branded networks, with new capabilities for enhancing customer service and business operations.
“Service provider customers of the Decisiv platform already benefit from its highly effective communication capabilities,” says Dick Hyatt, president of Decisiv. “With their valuable feedback and real world experience we have enhanced the platform to help them further reduce downtime for customers.
“From new mobile check-in and inspection capabilities, to an entirely new feature set to manage scheduled maintenance on behalf of customers, service providers can grow their businesses and serve their customers even more efficiently.”
Decisiv says it is making the following enhancements to its service management platform:
- Mobile customer service management: New mobile check-in and inspection applications enable service providers to use mobile devices, such as a variety of smart phones and tablet PCs, Decisiv says. The applications are triggered by scanning a QR code on the asset. Decisiv says this retrieves the asset’s profile and enables the user to complete the check-in, perform a walk-around inspection and assign the case to the shop.
- Scheduled maintenance management: Decisiv says service providers now can create maintenance and inspection operations for customer or lease fleets. Operations can include labor, parts, notes, documents and VMRS coding, and the company says it can cover a range of assets or a specific group of vehicles. Service schedules are triggered automatically by mileage, engine hours, calendar days or any combination and assigned to customer or lease assets. Daily due and overdue maintenance reports are organized by asset and maintenance operation, and Decisiv says the reports are updated in real-time as mileage and engine hours are reported and work is performed in the service provider shops.