Mitchell 1 enhances truck shop management program

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Updated Sep 15, 2021
Mitchell 1's Manager SE Truck Edition

Mitchell 1 announces that the latest release of its Manager SE Truck Edition truck shop management software includes new fleet management and communication features.

Building on the recent addition of VMRS codes in its TruckSeries truck repair software, the latest upgrade to Manager SE Truck Edition increases a service provider’s capability to integrate and communicate with their fleet customers. Repair facilities using Manager SE Truck Edition to track shop productivity can now seamlessly integrate with their customer’s fleet management system allowing them to quickly share estimates, service records and other information, the cmopany says.

The new integration creates better alignment between shops that utilize Mitchell 1 shop management systems and the fleets they service.

“At Mitchell 1 we are passionately focused on driving efficiencies throughout the repair process,” says Ben Johnson, director of product management at Mitchell 1. “Integrating with fleet management systems is a natural next step. And since we’ve incorporated the integration in the shop’s normal workflow, it is much easier to interact with a fleet customer.”

While a service operation is focused on documenting all repairs done at their shop, fleet operators are focused on documenting all repairs done on the assets they maintain (cars, trucks, trailers, etc.). Typically, as an asset is serviced at a shop, there are a variety of phone calls made to schedule the appointment, to gain approval for work needed and for final invoicing and payment terms. Some fleet management companies offer a self-serve portal that shops can use to perform all these functions, but those require double-entry into the shop’s management system as well.

With integration to Manager SE Truck Edition (and Manager SE), fleets requiring service on their vehicles can send requests to a service provider directly from their fleet management system to Mitchell 1’s shop management system.

Without ever picking up a phone, the service provider can accept the work, share estimates, get approvals and even get paid by the fleet. Importantly, the final record of the repair is shared with the fleet management system so the vehicle’s service history is maintained there as well as at the servicing shop. This efficient communication eliminates manual entry on two systems, as well as much of the back-and-forth delays inherent in getting vehicles scheduled in and through the repair process, the company says.

Adding to the time savings and increased efficiency, automated VMRS coding in Manager SE TruckEdition helps ensure accurate and consistent historical records used by both the fleet and the repair facility to analyze procedures, operations and equipment needs.

FleetNet America is the first fleet management system to announce integration to Manager SE Truck Edition.

“At FleetNet America we are committed to reducing asset downtime and ensuring payloads reach their destinations on schedule,” says Don Doty, vice president of roadside operations, FleetNet.

“This can be a challenge when managing hundreds of thousands of assets and coordinating maintenance and repairs across over tens of thousands of service providers. Mitchell 1’s reputation as the industry-leading shop management system used by service facilities across the nation made the integration a logical move for us,” says Doty. “This will reduce scheduling and estimate approval times while improving accuracy of documented services and provide much needed information to the fleets we serve so they are better equipped to make logistics and maintenance decisions. The latter being ever so important in the era of same and next day delivery expectations.”

Manager SE Truck Edition is specifically designed to work in tandem with TruckSeries, Mitchell 1’s truck repair information software suite for medium and heavy trucks. TruckSeries provides the fastest, most complete and accurate information required to estimate labor times, diagnose and repair all makes of Class 4-8 trucks from a single application, the company says.        

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