Mitchell 1 announces partnership with NEXIQ to bolster diagnostic resources

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Updated Mar 5, 2024
Mitchell 1 TMC

Mitchell 1 announced at ATA's Technology & Maintenance Council (TMC) Annual Meeting that it has partnered with NEXIQ Technologies to provide a powerful, one-stop diagnostic information resource for the commercial truck service industry.

Both companies are part of the Snap-on family of Total Shop Solution brands. Mitchell 1, developer of the industry-leading TruckSeries repair information, has packaged its diagnostic data within NEXIQ’s eTechnician PC-based diagnostics software to efficiently service medium- to heavy-duty trucks. Now, technicians can seamlessly navigate from one information source to the other through the eTechnician diagnostic tool, eliminating the need to toggle between two software programs, the companies say.

“We are proud to partner with NEXIQ to provide the industry’s most complete diagnostic solution – a comprehensive, single-source diagnostic resource that saves time for fleet service providers and improves uptime for vehicle operators,” says Kristy Coffman, director of Mitchell 1’s Commercial Vehicle Group. “This combined suite of information ensures technicians get the information they need in more streamlined, efficient process to successfully diagnose and repair vehicles.

“So now, with one subscription, customers have access to the information available FROM the vehicle through NEXIQ’s industry leading e-Technician diagnostic tool – and information ABOUT the vehicle through Mitchell 1’s data services.”

The companies state the eTechnician web-based program delivers critical diagnostic capability for engines, transmissions, brakes, body and chassis and more. The diagnostic tool interfaces with the systems on the vehicle to display information FROM the vehicle, including Diagnostic Trouble Codes, input data from sensors, and output data for components including fuel injectors or cooling fans. As they proceed down the diagnostic path, technicians also rely on information resources like Mitchell1’s TruckSeries to provide information ABOUT the vehicle, the companies say.

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The Mitchell 1 information that is bundled within eTechnician includes component locations using high quality photos, connector details and specific component tests. Also included are easy-to-navigate, simplified wiring diagrams that focus on components relevant to a specific diagnosis.

“When you add the TruckSeries’ software suite, technicians will be armed with the industry’s most robust combination of vehicle diagnostics and maintenance capabilities for Class 4-8 trucks,” says Coffman. “With TruckSeries, technicians have access to a wide range of features including our intuitive card-based interface, driven by our 1Search Plus engine. Users can also quickly reference information about new technologies, such as Advanced Driver Assistance Systems.” 

Additionally, TruckSeries now includes instant access to Recommended Practices, or RPs, developed by the Truck Maintenance Council of the American Trucking Associations (ATA), as well as color-coded Advanced Interactive Wiring Diagrams; and quick access to industry-standard Vehicle Maintenance Reporting Codes (VMRS) for work in progress, the companies say.

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