Velociti unveils updated VeloCare maintenance program

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Updated Mar 10, 2022
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Velociti has expanded its VeloCare technology maintenance program to add operational support, customization and visibility to help improve uptime and enhance the user experience. The announcement was made at ATA’s Technology & Maintenance Council Annual Meeting this week in Orlando. 

“The future of transportation will be increasingly smart, connected and autonomous,” says Velociti President Deryk Powell.  “In this tech-driven world, the importance of comprehensive platforms for technology management, and programs for technology support, will expand dramatically.“We’re making significant investments to ensure that we can provide our customers and partners the complete solutions that they need.” 

Velociti says VeloCare, which has served as a technology monitoring and repair service since 2013, is now offering:  

  • Added programs around operational support, such as enterprise desk services, inventory management, a tech support call center, expanded field services and Velogic add-ons;
  • A contract and subscription management app;
  • and A “build your own bundle” solution that allows users to select the options that fit their business structure and support their technology maintenance and operational needs. 

“We created VeloCare to fill a gap in the marketplace to provide businesses a proactive technology monitoring and repair service that ensures their technology is always up and running,” says Powell. The gap we now see is how businesses manage their multiple, monthly recurring revenue invoices and find supplemental resources for the wide variety of software that also runs a company. We are expanding VeloCare to include a wide variety of operational support and maintenance programs to continue making sure businesses can function seamlessly and efficiently, without the burden of finding resources to keep up with the quick shifts we’re experiencing with technology.”

Velociti states new VeloCare programs provide a flat, monthly subscription along with program and project management, customer service and an enhanced level of quality control. Users can select the programs that best meet their needs. 

Additionally, VeloCare’s flagship technology health monitoring provides proactive, system-health monitoring of systems 24/7 to ensure technology is always up-and-running. VeloCare maximizes technology uptime and enables users to avoid fluctuating costs while also reducing technology management costs, enabling in-house resources to focus on core responsibilities, the company says.

The Enterprise Desk Services is turn-key, supplemental administrative support to any user interface or software program, giving users access to outsourced, expert help that suits their schedule. Users also receive access to professional program management, Velociti says, a train-the-trainer program and dedicated support for remote device service calls for initial device diagnosis.  

When onsite technician support is needed, VeloCare offers Field Service technicians who can support hardware devices, including installs, removals, upgrades and repairs. VeloCare has technicians who can meet assets wherever they are and whatever the service. That includes centralized inventory management, RMA processing, shipping and staging.

The new programs also include around-the-clock Tech Support Call Center, providing remote access to a representative who can provide answers on device use or trouble-shoot equipment, the company says. 

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