Karmak recently concluded its annual User Conference & Expo in St. Louis, Mo., an event that brought together professionals from across the heavy-duty industry for a dynamic and informative three-day experience. Attendees had the opportunity to connect with peers, explore new innovations and engage in interactive sessions designed to help businesses maximize their use of the Fusion business system.
Karmak also demonstrated its commitment to empowering customers through its robust suite of products, including the debut of the new AI-powered assistant, “RICHARD,” within the Karmak Mobile Service application.
RICHARD is an AI-powered assistant designed to change the way Fusion users operate within their business system, transforming how everyday tasks are performed. Unveiled in a live demo during day one’s opening session, RICHARD showcased hands-free voice navigation for repair order management within the Karmak Mobile Service app, heralding a new era in Karmak’s service technologies. Beyond its debut, RICHARD is poised to become a personal Fusion expert—empowering users to streamline tasks, save valuable time, and focus on delivering exceptional customer experiences.
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Named in homage to Richard Schien, Karmak’s visionary founder who retired in 2022, RICHARD continues the legacy of using technology to break new ground. Richard Schien helped pioneer the use of business systems in the commercial trucking industry, and RICHARD embodies that same spirit of innovation, now applied to artificial intelligence.
“RICHARD will evolve into a Fusion co-intelligence that partners with our users, helping them boost productivity, and efficiency. Our goal is to free up our customers so they can concentrate on what truly drives their business — their customers,” John Cowan, Karmak’s vice president of business solutions.
He goes on to highlight the broader vision, “Our customers are always seeking ways to differentiate through superior service. RICHARD’s capabilities will grow within the Karmak ecosystem, becoming an integral part of that mission, helping Fusion users deliver exceptional service and drive productivity to new heights.”
