ATD Show panel discussion to address ‘voice of the customer’

The American Truck Dealers (ATD) announced Wednesday the panel discussion at its upcoming ATD Show 2019 is titled ‘Voice of the Customer.’

ATD says Repeat and referral business are critical elements of success in the dealer channel, but developing long-term relationships with customers does not just happen. Next January’s event will kick off with an industry roundtable featuring a diverse group of commercial truck fleet owners and executives, along with truck buyers discussing how commercial truck dealerships can better serve their customers in the areas of sales, parts and service.

The panel will include Stephen Mitchell, vice president of Asset Services at CalPortland Company; Jim Aartman, COO at California Freight; and moderator Seth Clevenger, managing editor of features at Transport Topics. The panel discussion will be held from 3 p.m. to 4:30 p.m. PT on Thursday, Jan. 24, 2019, at the Marriott Marquis San Francisco.

For more information on ATD Show 2019, please CLICK HERE.

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