Ballard Truck Center of Massachusetts and Sheehan's Truck Centre in Ontario were named top dealer groups by Volvo Trucks today.
The Dealer Group of the Year Award recognizes exemplary performance across several key areas, including reaching sales targets, business growth and customer satisfaction.
"Our two award winners played a key role in helping to increase market share and customer satisfaction for Volvo Trucks as they remained focused on delivering quality vehicles and services in another challenging year," says Volvo Trucks North America President Peter Voorhoeve. "We are excited to announce Ballard Truck Center as the 2022 U.S. Volvo Dealer Group of the Year and Sheehan's Truck Centre as the 2022 Canadian Volvo Dealer Group of the Year and proud to honor their outstanding performance in all of the criteria, including customer satisfaction and business performance, with a focus on expanding Volvo's sustainability efforts and service offerings."
Ballard Truck Center is a fifth-generation family owned business operated by John Picking and Steven Grahn. It's headquartered in Avon, Massachusetts, and supports and services customers in Boston and throughout the Northeast with seven locations in three states. It was awarded the top U.S. dealer in customer satisfaction in 2019 and recently became the first Volvo Truck certified electric vehicle dealer in Massachusetts at its Tewksbury location.
"Ballard Truck Center is honored to receive this award that recognizes our efforts to adapt and expand our business to meet the evolving needs of our customers," says John Picking, president of Ballard Truck Center. "Our team of dedicated employees has been keeping New England rolling for more than 100 years by always making customer service our primary focus."
Sheehan's Truck Centre was founded in 1989 by Pat, a former truck driver, and Gayle Sheehan. Their children, Kelly and Dennis, took the business over in 2000. It is headquartered in Burlington, Ontario, and services the Toronto area. In 2017, Sheehan's acquired Beaver Truck Centre in Winnipeg and Manitoba. Sheehan's was a 2020 Volvo Trucks North America Used Truck Dealer Group of the Year winner.
"We continue to grow in our current location with a focus on my father's goal to become Canada's premier Volvo Trucks dealer and are excited to receive the award of Volvo Dealer Group of the Year for Canada," says Kelly Sheehan, president. "The award recognizes the work that my brother and I, along with our whole team, have done to provide unmatched service and support to our customers."
Also recognized at the recent awards dinner in Las Vegas were:
Gateway Truck & Refrigeration Inc., Central Region Dealer Group of the Year.
Ballard Truck Center, Northeast Region Dealer Group of the Year.
Action Truck Center, Southeast Region Dealer Group of the Year.
Bruckner's Truck & Equipment, Southwest Region Dealer Group of the Year.
TEC Equipment, West Region Dealer Group of the Year.