Service Scheduling accomplishes this by enabling service writers to create, assign and track work orders, as well as keep an eye on each tech’s activities and time clock entries in real-time. If they need further details, such as unit or customer information, they can quickly access them, DIS says.
The company adds ease of use is the key feature of this tool, as everything can be seen and accessed from one screen, without the need to sift through several menus.
“We have enjoyed the ‘real-time’ aspect of Service Scheduling, such as being able to see how the schedule compares to actual time clock entries,” says Adam Palmer, Thermo King of Pittsburgh. “Additionally, having access to a list of work orders from within the business system has been very helpful and being able to drag those work orders right from the list onto the schedule makes it easy to plan out work.”
DIS President Randy McIntyre says, “Service departments are actively looking to up their game when it comes to efficiency and profitability. That’s why there’s such a demand for service-oriented tools like Service Scheduling. I think what makes us stand out is our emphasis on ease of use. You just boot up your favorite browser, log in and it’s all there for you.”
Service Scheduling is entirely browser-based, just like DIS’ dealership management system, Quantum, which means dealers can access it from any device, the company says.
