Denso Products and Services Americas has upgraded its business-to-business customer portal for easier purchasing, simplified navigation and improved tracking of transactions.
The site also enables Denso’s aftermarket business partners to tailor account activity reports to fit their individual company needs, the company says.
“We put ourselves in the shoes of our distributors, buying groups and other business partners and redesigned the entire website based on what they need to know to increase their operational efficiency,” says Joseph Mejaly, senior vice president, Denso Products and Services Americas. “These improvements allow companies to spend more time doing what they do best and less time on paperwork and administration.”
According to Denso, the reformatted display offers businesses a concise, customized dashboard of recent orders, invoices, returns and searches; a streamlined system for processing and tracking orders; and sorting functions that allow them to generate invoices, credit memos, reports and spreadsheets — digital and downloadable — suited to their organizational and planning needs. Customers also may use the dashboard to get more details on each item and review past account activity, the company says.
Convenient new features include a page dedicated to warranties, core returns, claims, and return goods authorizations (RGAs), with simple instructions for every type of return, bill of lading, shipping arrangements for qualifying returns, and disposition of nonreturnable parts. Denso says all pages make it quick and easy to check the status of pending transactions.
Denso also enhanced its website’s existing features, the company says, including operations that allow business customers to search for products by part and vehicle and cross-reference components made by other manufacturers to locate Denso First Time Fit replacement parts.
The single login gives businesses secure 24/7 year-round access to all DENSO parts, services and catalogs and automatically connects those previously registered to the updated website, the company says. Additionally, Denso says business customers can track their accounts for all Denso light-duty and heavy-duty automotive parts, as well as MovinCool, Robotics and ADC products.