Carrier Transicold truck and trailer customers have a new edge for receiving best-in-class service for their transport refrigeration equipment: the BluEdge service platform, which is now fully available from Carrier Transicold’s dealer network across the United States and Canada, according to an announcement.
“Maintaining the integrity of the cold chain is more important than ever, and the BluEdge service platform is designed to maximize uptime of truck and trailer refrigeration systems so that food, pharmaceuticals, biologics and other refrigerated goods move efficiently and reliably,” says Stuart Johnson, BluEdge commercial lead, Carrier Transicold.
Carrier’s BluEdge service platform offers three tiers of service that provide customers with a flexible range of options, adding augmented capabilities when integrated with Carrier Transicold’s eSolutions monitoring system.
- Core – Supplements the original equipment factory warranty with extended coverages for major components, the entire system or a more customized approach based on customer preferences.
- Enhance – Provides scheduled preventive maintenance inspections with proactive replacement of parts such as belts, starters and alternators.
- Elite – Protects through extended warranties plus preventive maintenance services resulting in the ultimate worry-free program for customers who demand the highest level of service, uptime and fiscal certainty.
All three BluEdge tiers offer parts pricing protection, expert diagnostics and repairs by factory-trained technicians at more than 180 Carrier Transicold dealer locations coast-to-coast. Depending on the tier selected, customers may add certain optional features, such as overtime and call-out coverages for emergency repairs, proactive inspections and centralized billing, the company says.
“The BluEdge program gives our fleet tremendous advantages, including extended warranty support from Carrier Transicold dealers throughout the nation,” sats David Freymiller, CEO of Freymiller Inc., a leading refrigerated hauler based in Oklahoma City.
The fleet chose BluEdge Core coverage for its most recent acquisition of 190 X4 7300 trailer refrigeration units installed by Carrier Transicold dealer W&B Service Co. The extended major-component coverage is customized with a five-year transferrable warranty that Freymiller says provides “improved equipment value when it’s time to cycle out our used assets and peace of mind for trailer buyers.”
For fleets that use Carrier Transicold’s cloud-based eSolutions remote monitoring system, the BluEdge platform adds enhanced benefits not previously available thanks to the eSolutions system’s ability to monitor and analyze refrigeration unit equipment operation, in addition to logging temperatures and geographic information.
“When this diagnostic information is integrated with BluEdge service packages, dealers can proactively identify maintenance issues before they become problems for a fleet, which helps maximize uptime,” says Johnson. “Additionally, fleets can receive comprehensive access to their equipment service and repair data through the cloud, and they receive savings up to 10 percent on their BluEdge coverages.”