Paccar Parts recently named its top parts and service dealers and TRP all-makes dealers the for Kenworth and Peterbilt brands during each organization's virtual dealer meetings earlier this month.
Palmer Trucks/Kenworth of Indianapolis as its 2020 Kenworth Parts and Service Dealer of the Year and Papé Kenworth as its 2020 TRP All-Makes Dealer of the Year. On the Peterbilt side, Jackson Group Peterbilt was honored as the company's top parts and service dealer and Peterbilt Manitoba earned the top TRP all-makes award.
Paccar Parts also named TRP Sauk Rapids of Allstate Peterbilt Group as its 2020 Global TRP Store of the Year.
Paccar Parts says these dealer operations were honored for demonstrating exceptional overall growth and fleet support, increased sales staff, delivered industry-leading retail availability and invested in facilities, equipment and people to ensure the highest levels of customer service that drive uptime.
“Paccar Parts is proud to recognize these top-performing dealers,” says David Danforth, Paccar Parts general manager and Paccar vice president. “Through their dedication, they strengthen the expanding dealer network and contribute to maximizing uptime for our customers.”
Palmer Trucks/Kenworth of Indianapolis and Jackson Group Peterbilt won their awards by demonstrating excellent parts growth, investing in training and equipment and provided exceptional retail availability, Paccar Parts says. The dealerships also successfully leverage Paccar Parts technologies such as eCommerce and Managed Dealer Inventory (MDI) and has a tireless commitment to customer satisfaction.
“We prioritize the needs of our customers to help them achieve maximum uptime. We are able to accomplish that goal through our partnership with Paccar Parts and by utilizing programs such as Fleet Services, eCommerce and TRP,” says Scott Nichols, Palmer Trucks president.
“This award is a tribute to the hard work of our parts and service sales teams. Their efforts, in collaboration with PACCAR Parts programs such as Fleet Services, eCommerce and TRP, enable us to better serve our customers,” adds Blake Jackson, president and CEO, Jackson Group Peterbilt.
Regarding the TRP All-Makes Dealer of the Year award, Paccar Parts says last year Papé significantly elevated the TRP brand with exceptional sales and retail availability, operating two independent TRP stores and enhancing service to all-makes truck, trailer and bus customers. Additionally, Peterbilt Manitoba the group performed strongly with sales and retail availability and its focus on leveraging Paccar Parts eCommerce platform, Online Parts Counter (OPC), has made it easier for customers to order parts when it is convenient for them.
“We are honored to have been selected as the dealer of the year. This award is a reflection of our hard-working, knowledgeable and well-trained sales staff who are dedicated to serving our customers and providing the highest levels of service excellence,” says David Laird, Papé Kenworth president.
Adds Peterbilt of Manitoba Dealer Principal Doug Danylchuk, "We are honored to be recognized for growing the all-makes business. The TRP brand helps us expand into new markets and maximize UPTIME for all our customers.