Summit Holdings has hired Steve Dupuis as its new chief operating officer (COO), effective Feb. 1, 2017.
DuPuis has extensive industry experience, with 30 years of heavy- and medium-duty truck operations, sales and account management, and strategy development. Prior to joining Summit DuPuis was president of two different multi-location truck dealerships.
“Steve has a proven track record of building strong customer relationships, which aligns him with our Summit Vision, Mission, and REACH Values. His depth of knowledge and experience will strengthen our team and assist us as we continue to grow Summit,” says Summit CEO Justin Fink.
Since arriving at Summit, DuPuis has undertaken an in-depth review of many of Summit’s dealership locations, formed a team to standardize and document procedures, and supported development of various sales programs.
“Our number one priority at Summit is to provide the best customer experience in the industry,” he says. “I am very pleased with the caliber of talent we have at Summit and the dedication of our employees to serving our customers. With Navistar’s recent release of new products, combined with the Summit team’s capabilities, the sky’s the limit as far as Summit’s future success.”
As COO, DuPis reports to CEO Justin Fink and is responsible for Fixed Operations (Parts and Service), New and Used Truck Sales, Marketing, and three sales regions. He works out of Summit’s Central Support Office (CSO) located in Lewisville, Texas.
The Summit CSO, which was opened in July 2015, is in place to serve the company’s dealership locations and consists of 50 employees who provide accounting, finance, HR, safety, warranty processing, communications, and marketing support for 1,200 Summit employees. Within the past year, Summit has developed a fleet support team within the CSO that monitors the performance of nearly 10,000 customer vehicles daily, the companny says.