Registration is now open for American Truck Dealers (ATD) Parts Operations Management Instructor-led course with KEA Advisors, as well as two Volvo/Mack Service Clinics also presented by KEA Advisors.
Set for June 6-8, 2017, in Calgary, Alberta, KEA Advisors says its parts operations management course covers industry proven operational standards of a heavy truck parts department. It will provide best practice methods for inventory management with a strong focus on establishing and maintaining a clean inventory. Participants will also learn the value of the Market Area Parts Potential (MAPP) tool and how it can increase sales while gaining a greater return on outside parts sales and activities.
KEA Advisors says useful methods of using the Logistics Partnership Agreement (LPA) tool will be taught to help improve inventory performance. Finally, participants will be introduced to the Certification Uptime Center process and will learn the benefits and returns of implementing related standards.
The company says benefits of enrolling include:
- Maintain a clean and healthy inventory
- Minimize obsolescence
- Positively impact your parts department profitability
- Improve customer satisfaction
- Gain a greater return on outside parts sales
- Effectively interface with LPA to increase efficiency
- Get a head start on adopting the proven standards of the Certified Uptime Center process
Taught by Kent Ely, this course will benefit parts managers, assistant parts managers, and individuals with parts manager potential.
To sign up, KEA Advisors says to register for this class in the Learning Management System (LMS) section of the Trucks Dealer Portal. Go to TDP > Training > LMS, then ATD Parts Operations Management can be found in the Parts Manager Training Path under “professional development,” the company says.
Additionally, KEA’s Mark Martincic will teach “ATD – Being the Ultimate Service Advisor” from June 13-14, 2017, in Woodbridge, Ontario, and July 11-12, 2017, in Dallas, as well as “ATD – Service Operations Management” from May 16-18, 2017, in Atlanta, and Aug. 8-10, 2017, in Dallas.
For the first course, KEA Advisors says upon completion of this course participants will be able to:
- Analyze current Customer Experience Management (CEM) data and trends to uncover opportunities for improving customer satisfaction and dealership profits.
- Determine the effect incoming call handling has on the overall customer experience by evaluating real world examples.
- Identify what customers are looking for when coming to a dealership for service.
- Recognize how the service advisor can better serve the customer’s needs and make the service department more money.
- Prepare a Repair Order (RO) survey to measure the performance indicators to determine opportunities in the service department.
For the second course, KEA Advisors says upon completion of this course participants will accurately:
- Calculate customer receivables and warranty receivables and compare them to ATD profiles to determine their effect on cash flow.
- Determine the inflows and outflows of cash and recognize the difference between cash and profit.
- Calculate the Fixed Absorption to determine if the service department is contributing proportionally to the dealership.
- Determine the expense as a percentage of gross profit and compare it to industry departmental / dealership profitability.
- List the factors in Technician proficiency and explain how to improve Technician performance.
- Prepare a RO Survey to measure the performance indicators to determine necessary staffing levels for technicians and service opportunities in the service department.
- Calculate service potential to be able to recognize growth potential advisors to accommodate potential growth.
- Apply best practices for the service drive processes to maximize productivity.
- Analyze shop process models to identify opportunities for operational and profit improvements.
- Improve customer service.
- Apply critical thinking skills to scenario based case studies for future use in change initiatives
- Understand Certified Uptime Center Process and certification requirements and sustainability