Kenworth Truck Company has named its 2018 Kenworth Service Council.
Leading Kenworth service managers in the United States and Canada serve on the council, which helps to promote service and product improvements to enhance Kenworth’s products.
Members of the 2018 Kenworth Service Council are: Chairman – Wes Sage, Papé Kenworth (Portland, Ore.); Adam Burrough, Edmonton Kenworth (Leduc, Alberta); Donovan Diaz, Inland Kenworth (Fontana, Calif.); Stefano Gabrielli, Gabrielli Kenworth (Jamaica, N.Y.); Nicolas Letendre, Kenworth Maska (Sherbrooke, Quebec); Dan Mills, Sioux Falls Kenworth (Sioux Falls, S.D.); Darrin Weimer, MHC Kenworth (Leawood, Kan.); Richard Williamson, Truckworx Kenworth (Birmingham, Ala.; and Kenworth Dealer Council representative Scott Oliphant Kenworth of Louisiana (Gray, La.).
As part of the council, Kenworth PremierCare dealers help fleets and truck operators to maximize productivity by offering a full stock of parts and accessories, expert factory-trained technicians, and mobile roadside assistance.
Kenworth PremierCare Gold Certified dealers also help fleets and truck operators further maximize uptime with a range of premium services, including ExpressLane availability, extended evening and weekend operating hours, certified Paccar engine service technicians, well-stocked Paccar MX engine parts inventories, dedicated TruckTech+ personnel, comfortable driver’s lounges, and roadside assistance.
Supporting the Kenworth dealer channel is Kenworth’s PremierCare Customer Center, which is open 24 hours a day, seven days a week. The service requires no registration fee for emergency roadside assistance and is available to any truck brand. The Customer Center handles emergency roadside assistance calls and schedules service for preventive maintenance customers, among other services. Additionally, Kenworth TruckTech+ Remote Diagnostics and TruckTech+ Service Management help Kenworth dealers to enhance the flow of communication with customers and speed up the repair process, the company says.