Command Alkon has released its TrackIt Turn-Key Service that will replace hardware failures or repair warranty issues at no charge to the customer while also eliminating large, upfront capital expenditure costs, according to an announcement. The service rolls out this month and offers ruggedized tablet options with replaceable batteries and new engine interface devices.
“We’ve bundled together all the hardware, technology, engine connectivity devices and installation into a single predictable monthly package,” says Monty Newport, senior vice president of sales and customer success. “We’re delighted to be able to help our customers avoid the risk and the large, upfront capital expenditure associated with hardware procurement, installation and functionality.”
TrackIt Turn-Key Service is available with two hardware options: the Samsung Galaxy Tab Active II and the Panasonic Tough Tab B2.
“TrackIt Turn-Key Service was developed in response to customer requests and reflects Command Alkon’s commitment to deliver A+ customer experiences,” adds Newport. “Our TrackIt engineers have been working hard to find the most dependable hardware that we can provide for the TrackIt platform in our customers’ trucks.”
People with requirements for robust engine diagnostics also benefit from the new TrackIt Turn-Key Service solution. A new engine data connection (EDC) device is optional, along with a specialized software stack from a company called Noregon, which will provide customers with overall engine data. The combination of the EDC device with the software will enable fleet owners and operators to capture and transfer the engine diagnostic data from their trucks, according to the company.