Canadian Kenworth dealer debuts renovated facility

A grand celebration was held recently to mark the completion of a major $2.6 million (CAN$) remodeling and renovation project at the Kenworth Montréal dealership in Saint-Laurent, Quebec.

Kenworth Montréal General Manager Mike Parent says more than 200 people attended the special open house.

“Our new look dealership is not only a beautiful building, it’s very comfortable and convenient for our customers,” he says “We’re right off the Trans-Canada Highway. When customers pull in for service, there is a spacious undercover truck receiving area that provides protection from inclement weather. Inside, we’ve completely re-done our drivers lounge – complete with TV, Wi-Fi, comfortable couches and chairs, plus microwaves and a relaxing area to enjoy a meal. The men’s and women’s shower facilities were remodeled to enhance the customer experience.”

The two-story, 31,000 sq.-f. building on three acres features large sliding doors that support the indoor showroom and Kenworth truck display. The driver’s lounge is inside the showroom and features innovative movable walls, which allows flexibility in room configuration and increased space for the dealership’s customer events.

“It’s also a wonderful workplace for our employees as our offices and conference rooms were also remodeled,” says Parent.

With 20 service bays, Kenworth Montréal is one of the larger service facilities in all of Canada, and operates seven days a week with multiple shifts, the company says.

“We’re open more hours than anyone else in Montréal, and have 40 service technicians located at two service points,” says Parent. “Uptime is vital to our customers, so our hours of service reflect our commitment to fast turnaround times for our customers.”

With the neighboring Paccar Parts Distribution Center also remodeled during the same time frame as the dealership, parts availability and a focus on customer uptime is proving to be the winning formula in optimizing the customer experience, adds  Parent.

Within Kenworth Montréal’s territory, customers looking for parts and service support will find two TRP stores (Vaudreuil-Dorian and Laval), which provide parts for all makes of trucks, a Kenworth parts store (Saint-Jerome) and the Lanoraie and Saint-Laurent facilities, which offer full parts and service operations.