Dealer Information Systems (DIS), a truck refrigeration, agriculture, lift truck and construction dealership software vendor, launched MyPortal, a platform enabling dealerships to provide their customers with online self-service.
DIS says the overall goal is to help dealership staff cut down on customer interactions, while giving customers a more convenient way of accessing their unit, service and payment information. Dealers can achieve this by providing customers with a personalized account where they can:
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- Get a bird’s eye view of their unit expenses via interactive dashboards
- View and download details on all their units, work orders and invoices
- Review work orders and provide PO numbers to speed up invoicing
- Request unit service
- See the status of each invoice and make payments
“Online self-service is definitely something many of our dealers have been asking for,” says DIS President Randy McIntyre. “On one hand, this is where things are headed across most industries and, on the other, it all just comes down to convenience. Dealers get to devote their resources to solving bigger challenges, while customers no longer have to contact dealers to ask them basic questions.”