Paccar Parts and Kenworth Truck Company held its 2024 “Amplify Your Advantage” Parts and Service Meeting this week in Nashville.
Paccar Parts says the dynamic event was filled with training, strategic planning, sales and dealer-focused discussions, and networking opportunities for Kenworth dealers, Paccar Parts, Kenworth personnel and Paccar suppliers.
The meeting began with an awards ceremony to celebrate dealer achievements and performance.
“Kenworth dealerships are consistently raising the standards for parts and service excellence every year,” says Laura Bloch, Paccar vice president and Paccar Parts general manager. “It’s an honor to award dealers for their outstanding achievements.”
Paccar Parts says award criteria was based on maximizing uptime, retail sales growth, parts purchase growth, absorption, Paccar MX Engine technician staffing, participation in customer support programs and efforts to maximize customer uptime.
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The following awards were presented to Kenworth dealerships:
- The Fleet Services Dealer of the Year winner was MHC Kenworth for strong Paccar Parts Fleet Services growth and outstanding support of fleet customers.
- The TRP Dealer of the Year was awarded to Inland Kenworth for its success in significantly growing TRP retail sales and TRP purchase volume.
- Kenworth of Pennsylvania was recognized as the Technology Dealer of the Year for leading the use of analytics tools and growing sales through the Online Parts Counter, Paccar Parts’ eCommerce program.
- The Paccar Parts UPTIME Dealer of the Year was earned by Palmer Trucks. The dealership was selected for this award based on their parts leadership in several key areas, including retail and TRP growth and outside sales support.
Following the awards ceremony, dealers attended a series of 30 customized seminars specifically designed to address industry trends across subjects such as electric vehicle opportunities, customer analytics, recruitment best practices and customer service excellence. Dealers also participated in interactive workshops and networked directly with OEM and aftermarket suppliers during the ATS Expo trade fair. Exhibitors displayed their products and offered interactive demonstrations, Paccar Parts says.
“The Parts and Service Meeting allows Kenworth Service, Paccar Parts and Kenworth dealers an invaluable opportunity to strategically align,” says Brad Johnson, Paccar Parts National Sales Manager – Kenworth. “Discussions were focused on parts and service growth, upcoming technological advancements and exceeding the expectations of our growing customer base.”
