What would you fix, if you could fix it today?

If time and money was of no concern, nearly 38 percent of respondents a November 2015 Truck Parts & Service reader survey say the first thing they would improve about their business is its use of technology. That number was nearly double the second most popular answer, improving the service department (20.7 percent).

And the aspiration to improve business technology wasn’t just held by the respondents who ranked the potential improvement as their No. 1 desire. Nearly 78 percent of respondents ranked enhancing technology as a top three want in their operation. Electronic diagnostic and service technology and customer relationship management (CRM) software lead the list of coveted advancements. But ultimately, any technology that improves effi ciency and customer experience is something worth considering, respondents say.

“We want to offer the best products and services we possibly can,” says one distributor. And a supplier adds that they plan to “continue to offer innovative programs that drive value to our distribution channel and to the end customer.”

To return to January’s Truck Parts & Service cover story on the state of the independent aftermarket, please CLICK HERE.