Mack introduces Premium Service Agreement program to optimize customer maintenance stops

Mack Trucks

Mack Trucks introduces Premium Service Agreement, a new comprehensive maintenance program designed to simplify maintenance management and increase uptime. The package was formally introduced Tuesday at ATA's Technology & Maintenance Council (TMC) Fall Meeting in Cleveland.

The Premium Service Agreement program is available for Mack Anthem, Pinnacle, Granite, TerraPro and LR customers. 

Stu Russoli, highway product manager, Mack, says the new optional program is available for new truck purchases and new trucks in service that have not reached their first interval. Russoli says the program was developed collaboratively, with input from customers and dealer service partners. 

The service agreement replaces Mack’s existing maintenance plans and streamlines maintenance management with a single solution that takes the burden of routine maintenance and preventative maintenance off the truck owner and transfers it to the Mack dealer network. Russoli says customers can tailor their plans to the length of their ownership cycle and expected duty cycle. 

Mack premium agreementAn example service plan under the Mack Premium Service Agreement.

The Mack Premium Service Agreement includes a range of services to promote proper vehicle maintenance and peak performance, including: 

  • All aftertreatment maintenance and Diesel Particulate Filter (DPF) cleaning; 
  • All scheduled transmission and scheduled axle maintenance; 
  • All scheduled engine maintenance and valve adjustments;
  • All scheduled chassis maintenance; 
  • Alternator coverage; and
  • Regular 74-point inspection and oil analysis. 

Customers may also add optional services to further customize their plan to fit the specific needs of their operations and duty cycles.

Under the new agreement, Mack says flexible payment options will enable customers to pay on a recurring monthly basis or up front at the time of their truck purchase, billed directly or through their dealer. Offered through Mack Financial Services (MFS), bundling of the Mack Premium Service Agreement with a truck payment will give customers the opportunity to pay for the contract interest-free and over time. Partnering with MFS also gives customers a dedicated financial services partner to provide support throughout the life of the vehicle and service agreement, the company adds.

“With easy payment solutions through Mack Financial Services, simplified invoicing and the support of Mack’s entire North American dealer network to help promote maximum uptime and vehicle performance, customers can lean on Mack for vehicle maintenance while they focus on their core business operations,” says Lee Brodeur, Mack Trucks vice president of lease operations and contract services. “Customers and dealers also benefit from full insight into service costs covered under the scope of the service agreement.”

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“Through a dynamic maintenance schedule approach, the Mack Premium Service agreement brings an unprecedented level of service customization to keep Mack customers moving safely and efficiently, while improving the total cost of ownership through improved uptime,” adds Greg Smith, Mack Trucks director of fleet support. 

Working through Mack’s dealer network in the U.S. and Canada means all repairs and service, including advanced diagnostics and warranty work, can be done at one location by certified Mack technicians, helping get trucks back in operation faster, the company adds.

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