Bendix is extending the hours of its North American customer service centers and enabling bilingual access to customer service representatives via its automated phone menu.
Effective Aug. 22, 2016, representatives will be available Monday through Friday, 8 a.m. to 8 p.m. ET.
The extension means that customers on the east coast can reach a representative by phone three hours later than currently, and customers on the west coast – who formerly accessed their rep via a West Coast service location – can reach a Bendix team member three hours earlier.
In addition, a step is being removed from the automated menu. To be connected to the next available rep, customers will dial 1-800-AIR-BRAKE (1-800-247-2725), select option 1, and then select 1 for English or 2 for French. A Spanish language option is also on tap for later in 2016.
Bendix is also updating segments of its order placement process, effective Aug. 22. For customers in the United States and outside of Quebec province in Canada, the email address for orders is changing to email@example.com.
The existing email address will remain in place for a short transition period, during which orders received will automatically forward to the new address. The email change affects those customers not currently setup to place orders via Bendix’s EDI or website (bendix.biz). The number for fax orders is also changing to 260-356-0506. For customers within Quebec province, the process for submitting orders will not change: email orders to MLT-CustomerService@bendix.com or fax them to 514-323-1352.