According to the company, The Road Guru program provides around-the-clock mobile service to customers in need of various kinds of truck service, from routine maintenance to urgent engine work, when and where they need it. The program works directly with TLG’s award-winning 24-hour Guru call center and comes with several features that TLG says will help maximize drivers’ uptime and get them back on the road.
“Our industry has evolved to where customers’ business needs demand mobile service,” says TLG Director of Mobile Service Sean Westlake. “I’m happy to be part of The Larson Group and help grow our mobile department to provide the stellar service that our customers have come to expect.”
TLG says the Road Guru program works closely with its Guru call center to make it easy for drivers and fleet owners to schedule services such as on-site maintenance, ABS and transmission repairs, A/C adjustments, and heavy engine work no matter the time of day as well as receive service at any participating full-service dealership location.
While roadside assistance is offered, TLG also notes Road Guru focuses on the importance of providing technical expertise for on-site repairs. TLG says its OEM-certified service technicians use state-of-the-art truck diagnostics software and tooling to ensure accurate diagnoses and repairs are made to minimize customers’ downtime, while its highly-skilled, factory-trained mobile technicians diagnose issues quickly and successfully complete repairs on customers’ turf.
Additionally, in response to a nationwide shortage of diesel technicians, Road Guru also offers the option for truck owners and fleets to “rent-a-tech” during shop shortages or workload increases. Road Guru’s “rent-a-tech” feature helps minimize profit loss, timeline delays, and the need for temporary hires or contract work, TLG says.
“We understand the importance of uptime as much as anyone in this industry,” says Westlake. “This program is all about our commitment to keep our customers and our economy moving forward. It’s just another demonstration of TLG’s dedication to providing fleets with safer, more efficient and reliable transport solutions.”
TLG says the Road Guru program applies to service on any truck make and model, not just Peterbilt.
To learn more about Road Guru, call 855-744-6800 or visit www.tlgtrucks.com.
