Bolt On Technology is expanding the availability of its digital vehicle inspection reports across the automotive and trucking space — including the medium- and heavy-duty truck market.
Bolt On’s digital vehicle inspection reports enable vehicle owners and drivers to see photos of their repairs and read technician notes on a mobile device. And coupled with automatic text message service reminders, next-appointment scheduling and text-to-pay functions, the company says the tool can help keep service bays full and cash flow rolling.
Formerly available only to traditional auto repair shops using compatible third-party shop management programs, Bolt On’s full capabilities are now available via the cloud through NextGear, making it possible for any customer-facing repair operation with an internet connection and a mobile device to improve communications, strengthen relations and increase business with customers. There’s no need to buy new software or hardware, the company says.
“We’ve had tremendous success with independent auto repair shops, giving them the tools to add transparency and improve communications, giving customers peace of mind and keeping their repair bays humming while enhancing revenue,” says Mike Risich, founder and CEO, Bolt On. “With the launch of NextGear, based entirely in the cloud, we can now help every sector of the aftermarket.”
Bolt On says NextGear includes the full suite of capabilities every establishment doing repair work needs, in a single product, available month-to-month with no long-term commitment. Dealer service centers, for instance, can send customers multimedia updates after the service advisor takes their keys, and collision centers can provide photographic evidence of vehicle damage in real time, for speedier approval of repairs from the insurance carrier.
For sectors where future work such as regular maintenance can be anticipated, drivers can schedule those appointments and receive service reminders on their device. NextGear can also prompt customers to leave a positive review of their experience, helping shops and service centers to manage their online reputations, the company says.
The company adds other features of NextGear include
- Vehicle condition photographs and videos
- Bolt On’s red/yellow/green-light vehicle health reports
- Two-way texting between customers and the shop
- Speech-to-text note taking
- Canned recommendations and notes, standardizing a professional polish to every diagnosis and communication
- Complete vehicle maintenance profiles
- Ability to clearly track progression and wear of parts over time
- Future appointment scheduling
- Text-To-Pay and payment financing, through BOLT ON Pay
- Review Manager
- Cloud storage of all data, for protection and easy access