Battle Motors' creates aftersales support division

Battle Truck Solutions image

Battle Motors introduces its new business entity, Battle Truck Solutions (BTS), effective immediately. Battle Motors says its new division replaces HQ Services and signifies a strategic shift in our commitment to providing unparalleled support to its dealer network and valued customers.

"Our goal with Battle Truck Solutions is to strengthen our brand recognition while consistently exceeding expectations in terms of quality and excellence," says David Garcia, senior vice president of Battle Truck Solutions. "We are committed to providing a wide range of services and solutions that not only meet, but surpass, the needs of our partners and customers." 

According to the company, BTS will provide aftersales support to Battle Motors dealer locations across the U.S. and Canada. It will encompass the entire aftersale chassis support departments, including Parts, Service, and Dealer Operations. This new division has been established to better align with the core mission of offering comprehensive solutions to the dealer network, Battle Motors states, resulting in enhanced support for customers.

BTS adds its remains steadfast to improving Parts and Service support as it aims to empower partners to capture more business and ensure the longevity of the operation of commercial truck fleets. 

[RELATED: Battle Motors debuts three-axle refuse truck]

Battle Truck Solutions also has moved the parts department into a new Parts Distribution Center at 599 Logan Street Dennison, Ohio.

"Establishing a new distribution center is the beginning of improved urgency, execution, and efficient service for our customers," the company states. 

The company adds completed and developing projects under BTS include: 

  • Truck Down Service Repair Ticketing System: A streamlined system to facilitate direct communication with the Battle Motors service team for prompt response, organized visibility, and efficient issue resolution. 
  • Increased Service Support Staff: Expansion of internal and external service support staff to cover the United States and Canada. 
  • Dealer Sponsored Warranty for End User Fleets: A new warranty program designed to benefit end-user fleets through our dealer network. 
  • New and Improved Warranty Claim System: Enhancements to the warranty claim process to ensure a more prompt and efficient user experience. 
  • Dealer Portal: The dealer portal is now complete. It includes Parts, Service, Truck Sales, Marketing, Engineering, and University departments. 
  • EPC (Electronic Parts Catalog) Enhancements: Ongoing improvements and evolution of our Electronic Parts Catalog. 
  • Specialized Aftermarket "All Makes" Parts Program: A program designed to provide a comprehensive range of aftermarket parts for all makes and models. 
  • Evolving Parts Support Staff: Expansion of District Parts Managers to cover the United States and Canada, as well as additional support for internal Parts Support Staff. 
  • Entire Parts (OE, “All Makes” AMP) Separation: A systematic (new business system) and physical separation of parts inventory to improve “on demand” availability. 
  • Dealer Systems Integration: Ongoing efforts to integrate systems across our dealer network for increased efficiency and effectiveness. 
  • Comprehensive E-commerce Parts Ordering Platform: A user-friendly platform for dealers to order parts conveniently online. 
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