Fullbay expanding its AI-driven solutions with a new AI translation feature.
Fullbay says the new feature enables technicians, service writers and support staff speak their preferred language, and the system instantly cleans up, transcribes the speech and translates it into English within the service order. The feature will support shops in ensuring accurate documentation while reducing manual paperwork, translation delays and communication hurdles.
“Our mission at Fullbay is to create ways to help shops and fleets run smoothly in the simplest way possible, and this new AI translation feature does exactly that,” says Trent Broberg, CEO of Fullbay. “In addition to supporting multilingual teams, it promotes accurate job histories by making it easier for technicians to capture notes quickly and accurately. We designed this feature to be fast, hands-free and technician-friendly so that you can focus on what matters most — getting safe vehicles back on the road.”
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Fullbay’s AI-driven innovations are backed by the company’s commitment of deploying AI across its platform to empower shops and technicians while delivering a more seamless, professional customer experience, the company says. By leveraging AI to streamline shop workflows and reduce time-consuming manual tasks, Fullbay states it helps repair operations run more efficiently, communicate more clearly and keep technicians focused on the repairs, not the paperwork.
The company states AI translation supports shops in:
- Maintaining consistent documentation across multilingual teams without added operational complexity
- Reducing miscommunications by eliminating unclear or incomplete non-English technician notes
- Boosting productivity by reducing time spent on interpreting or rewriting notes so repairs can flow more quickly through the system
- Promoting accurate history to improve customer communication and long-term service documentation, regardless of input language
Additionally, Fullbay’s AI translation capability is included with its AI tech notes cleanup and voice-to-text feature.
