Volvo Trucks North America is sending four dealership service teams to the world finals in the 67th Volvo International Service Training Award competition.
"VISTA is not just a competition; it's a tradition and a testament to the skills, dedication and excellence of Volvo's service personnel worldwide," says Steve Parkins, vice president of competence development for Volvo Trucks North America. "It provides an unparalleled opportunity for teams to connect, learn and improve, ultimately enhancing the quality of service and innovation within the industry."
The competition hosts more than 16,000 participants from up to 92 countries. The finals will be held in Gothenburg, Sweden, in September. Teams usually consist of two technicians, a service advisor and a parts person.
The four North American teams going to Sweden are:
- The Edgers, TransEdge Truck Centers, Allentown, Pennsylvania.
- Volvo VAHLR, Bruckner's Truck & Equipment, Shreveport, Louisiana.
- The Regenerates, Beaver Truck Centre, Winnipeg, Manitoba, Canada.
- Globetrotters, Sterling Truck & Trailer Sales Ltd., Regina, Saskatchewan, Canada.
This year's competition started in November 2023 and included an online component, a pit-stop challenge and other bonus team missions to test knowledge and problem-solving skills. Regional semifinals were held in June in Forth Worth. The top 10 North American teams were challenged with hands-on tasks at multiple diagnostic and schematic stations.
"Volvo Trucks is committed to making the VISTA Championship a memorable event for our teams. This initiative ensures that the service professionals — often the unsung heroes in providing world-class customer service and uptime — receive their well-deserved recognition and awards," says Peter Voorhoeve, president of Volvo Trucks North America.
Voorhoeve will work a day in the top North American team's shop, TransEdge Truck Centers. The Edgers finished in the top 10 at the last world finals, the highest-ever ranking for a North American team. Roger Alm, global president of Volvo Trucks, will spend a day with the global winner.
