Karmak launched a mobile service that it says allows service shops to manage repair orders from anywhere, anytime. The app is available on iOS and Android devices.
"In today's evolving commercial trucking landscape, efficiency isn't just desirable, it's essential," says John Cowan, vice president of business solutions at Karmak. "With the introduction of Karmak Mobile Service, we're not just launching an app; we're revolutionizing the way technicians and service advisors operate with Fusion."
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The mobile service app was built with technicians and service advisors in mind, Karmak says, estimating users can save at least five minutes per managed repair order by using the app. Users only pay for what they use; pricing is based on a per repair order rate. The first 30 days are free to Karmak Fusion users.
"We envision a world where repair order management is agile, seamless and tailored to the unique demands of our industry," Cowan says. "By putting the power of real-time, remote repair order management into the hands of our users, we're affirming Karmak's dedication to fostering innovation and driving unparalleled value for our customers."
The mobile app can:
- Create and edit repair orders.
- Has a VIN scan with native device OCR technology.
- Add and edit tasks and complaint, cause, corrections to repair orders.
- Use voice-to-text for swift text entry.
- Add or delete parts to tasks on repair orders.
- Access app usage analytics as well as instructional walkthroughs and release notes.
- Clock on and off both billable and non-billable tasks.
- Customize settings, such as light or dark display modes.
"The new Karmak mobile app has already had a huge impact in our shops and in the field," says Eric Hagan, Fusion application support engineer at TCI Corporation, one company that already uses the app. "For the field being able to record stories, add tasks, and clock in and out on the job has made our techs more efficient and our labor data more accurate. In the shop, techs can no have the app at their stations instead of sharing a kiosk in front of the shop. This keeps the techs in their bays and working on the tasks at hand."
Karmak plans to keep updating the app based on user feedback. Upcoming features include:
- The ability to construct new service units and create new customer records.
- Integration of Karmak Fusion VIN decoding.
- Parts requests.
- Add technician priority work list.
