Volvo, Mack launch new e-commerce platform

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Updated Jan 29, 2021

Volvo, Mack launches new e-commerce platformAvailable now, Volvo Trucks North America (Volvo, Mack) customers can begin to register for PartsASIST, transitioning from the existing Volvo and Mack SELECT Part Store, with the goal of activating its full dealer network in the U.S. and Canada as part of a phased rollout throughout 2021.

PartsASIST offers an expanded range of features, functionality and benefits to customers and dealers. Available 24 hours a day, seven days a week, the next-generation parts ordering platform delivers performance up to 10 times faster, significantly reducing the steps and time required for log in, parts search, ordering and tracking, the company says.

“The suite of tools within PartsASIST represents a quantum leap forward in the way parts are ordered in the heavy-duty truck market,” says Todd Shakespeare, director of parts marketing, Volvo Trucks North America. “With the overall increase in speed and efficiency, PartsASIST saves time like never before, which lets our customers focus on what’s most important to them — operations and uptime.”

The advanced features built into PartsASIST further streamline and expand the capacity for 24/7 remote ordering, fulfillment and management. The MyFleet module links fleet unit numbers to individual VINs, making tracking and documentation more efficient. The integrated Genuine Parts and All Makes catalogs simplify the search for model-specific components, and the Quick Order function speeds up the process. Data is cross-referenced to determine real-time inventory availability, giving customers added confidence that what they see in the catalogs, and what they buy, is what will be delivered — the same as if they had called or visited a dealership in person, according to an announcement.

“Our investment in PartsASIST helps provide Mack owners immediate access to our full parts and components inventory, no matter where they are or when they’re searching, like having an in-person experience at a dealership from anywhere, any time,” says Gordon Lindsay, Mack Trucks product marketing manager – aftermarket.

For those interested in registering for PartsASIST, please visit the website or contact a participating dealer.

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