Prokeep and Decisiv launched an integration Tuesday to connect service, parts and customer conversations.
"We built this integration with Decisiv to close that gap directly inside the workflows dealers already trust, with no rip-and-replace and no new tool to learn," says Jack Carrere, CEO and cofounder of Prokeep. "When truck dealers are running multiple systems to manage a single repair, the people at the counter are paying for it in keystrokes. Now every text, every parts request and every follow-up lands where it belongs. This is where distributors win more orders."
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The integration, which links Prokeep conversations to Decisiv cases, was built jointly by both companies in response to dealer requests. It's native to both systems and the companies say it closes a gap for dealers and points them toward more connected workflows.
Decisiv captures conversations on an active case. But when customers text or email before the case opens or after it closes, any Prokeep thread now attaches to the matching Decisiv case in two clicks and syncs automatically.
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Likewise, a parts request created in an active Decisiv case can be quickly escalated to the parts team in Prokeep. Both teams can then see the live parts order status.
"A case is only as complete as the communication around it," says Jeff Clark, chief product officer of Decisiv. "Building this integration with Prokeep extends what Decisiv has always done well, capturing service event conversations. The result is a more complete service record, fewer dropped handoffs and a faster path from request to repair that reduces downtime for customers."
Bruckner's Truck and Equipment served as a design partner and pilot customer for the integration.
"We didn't need another tool, we needed the tools we already use to talk to each other," says Clay Claiborne, senior corporate service manager at Bruckner's. "We now have expanded abilities we never had to with Decisiv alone. We can send conversations to multiple Decisiv cases which is a huge time saver over updating several fleet units that were discussed in one conversation."
Decisiv and Prokeep will host a webinar June 10 to show how the integration works in a real environment — Bruckner's — helping its team deliver faster service, clearer communication and an improved customer experience.
