Prokeep, the AI-Powered Order Engine for wholesale distribution, has launched Order Pro, a growing family of AI agents built for distributor counter teams.
ProKeep says today's distributors are under pressure to respond faster than ever before. Research shows 86% of customers are likely to leave a supplier for one that offers a faster ordering experience. And the order experience starts with the quote: distributors that send fast and accurate quotes are 35 to 50% more likely to win the order. Still, counter reps spend much of the day rereading message threads, hunting through order history, and rekeying details that already exist in their systems.
Available today, Order Pro targets that gap with three agents, the company says, each handling a specific part of the order workflow:
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- Respond Agent drafts reply suggestions to customer messages using the context already in the conversation thread.
- Match Agent matches products to customer requests using the context of the entire order, rather than evaluating line items one at a time.
- Summary Agent turns a long customer conversation into a short, scannable summary in seconds.
Each agent suggests, Prokeep states, and the rep reviews, edits and decides what goes out.
“Speed to serve is what wins the counter,” says Jack Carrere, CEO and co-founder of Prokeep. “Customers don’t care how many steps sit between their request and an answer; they care how fast they get it. There’s a world where software handles the mundane work end to end and surfaces the exceptions for a rep to review: a jobsite detail, a substitution the customer will accept, an account that is about to churn.
“We built Order Pro to get every request moving the moment it arrives and put the right things in front of the rep, so their time goes where the relationship is.”
ProKeep says Order Pro arrives alongside additions to Prokeep's Order Automation product, which turns any customer request, including photos and handwritten lists, into an ERP-ready quote.
Additionally, the New Quote Follow-Up capability surfaces pending quotes that need attention before they go stale, closing a gap where distributors commonly lose orders they already bid.
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Together, these products make what Prokeep calls the Order Engine: capturing the request, turning it into an accurate quote and giving reps back the time to pursue the next order. Prokeep says customers using its automation and outreach products report up to two times more order capacity and 30% more orders from active and inactive customers.
