Prokeep being integrated into Decisiv platform

Decisiv and Prokeep have announced an upcoming integration that will bring parts, scheduling and campaign information communication into the Decisiv service relationship management (SRM) platform. 

According to the companies, the integration is currently in pilot and will be generally available to dealers in early 2026, giving them a clear path to unify service and parts communication in one place.

“By enabling this integration, we will be providing dealers using the Decisiv SRM platform and the Prokeep Order Engine with enhanced communication about parts, service scheduling, proactive maintenance reminders, and campaign information,” says Tim Hardin, president and CEO of Decisiv. “This extended integration results in a single unified case which helps reduce delays and converts downtime into improved shop throughput and productivity for dealers.”

The companies state the Decisiv-Prokeep integration is designed to bridge the communication gap between dealership service and parts teams that results in fragmented updates, lost threads, and slower decision-making during service and repair events. It promotes centralized, clear communication that reduces delays, ensures accuracy, and shortens service event times by capturing all related text, email, and web chat in the Decisiv SRM case.

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“With multiple communication streams across business units and software platforms, dealers need one connected lane where all the action happens,” says ProKeep CEO and Co-Founder Jack Carrere. “Integrating the Prokeep Order Engine with Decisiv SRM makes information clear, accountable, and proactive. Service advisors can coordinate with parts without switching tools, customers receive timely status and approval updates, and managers can trust that nothing gets missed.”

With the Decisiv–Prokeep integration, the companies state dealership service operations will be able to:

• Capture All Communication: All texts, emails, and web chats before, during, and after a service event are automatically tied to the Decisiv SRM case.
• Coordinate Service and Parts: Smart message routing and shared visibility help dealership parts and service teams make decisions faster using a single view.
• Drive Proactive Outreach: Apply customizable triggers, maintenance reminders, post-service follow-ups, and campaign information to increase customer satisfaction and repeat visits.

As noted above, Decisiv and Prokeep are finalizing the integration with pilot customers and expect to roll it out broadly in early 2026. Decisiv and Prokeep report dealers using Decisiv SRM along with current or new Prokeep customers can be among the first to experience the integration when it becomes available by joining the Early-Access List.