Documentation software

Your customers are leaving you and you can't see it

What if the most loyal customers are quietly walking away, not because they stopped trusting you, but because you made it too hard to buy?

July 1, 2025

Computer In Front Of Truck In Shop

Service and repair

Choosing the right diagnostic tool for your shop

There are as many factors to consider in choosing an aftermarket diagnostic tool as there are options on the market. Learn how to pick the right one to fuel growth.

May 25, 2025

Sponsor Content

Let our deep industry knowledge become your data-driven insights

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Success begins with a solid digital strategy. Our team of experts works closely with you to understand your business objectives, target audience, and industry landscape. Leveraging our deep industry knowledge and data-driven insights, we develop customized digital strategies that deliver tangible results.

February 19, 2025

Let our deep industry knowledge become your data-driven insights

Documentation software

Karmak, TruVideo partnering to support service communication

Karmak on Monday announced a new strategic partnership with TruVideo, a trusted leader in communication technology.

May 19, 2025

Truvideo Karmak Social Media

Documentation software

Diesel Laptops launches new repair app

Available on iOS and Android, Diesel Laptops says the new app delivers powerful repair tools into the hands of technicians wherever the job takes them.

May 12, 2025

Diesel Laptops Image

Documentation software

FleetNet introduces performance analytics tool for service providers

The company says this transformative new product is designed to empower service providers with data-driven tools, industry-specific intelligence and performance benchmarking capabilities.

April 23, 2025

Fleet Net America Debuts Edge Tool

Documentation software

Decisiv introduces Phillips digital inspections

Decisiv has introduced new roll out of back of cab digital inspections from Phillips. The new capability is now available free of charge to the more than 5,000 service provider locations, and fleets, that use the Decisiv SRM platform.

April 1, 2025

Decisiv screenshot

Documentation software

Velociti introduces VeloCare Unlimited program

Velociti has introduced VeloCare Unlimited, a new program for its technology maintenance and support service to provide additional support for vehicle operators.

March 9, 2025

Deryk Powell with Velociti

New product releases

Noregon introduces ShopPulse solution

Noregon has kicked off March with a bang. The company on Monday introduced ShopPulse, an addition to its shop management software application, and announced it has joined Geotab's newly expanded Order Now program.

March 3, 2025

Noregon's ShopPulse application

How to thrive in uncertain times with digital self-service

Uncertain times call for smart decisions. But for distributors, hitting the pause button on digital self-service solutions, like customer portals, could mean falling behind and missing out on key opportunities to keep customers happy.

February 28, 2025

Man in truck using laptop

Supplier Updates

High Bar Brands partners with ProKeep

Prokeep has been added as a preferred technology vendor for High Bar Brands, offering its distribution network streamlined communication and an easier way to drive sales with a 10% discount on Prokeep’s customer communication solution.

October 17, 2024

Men haggling over price

Documentation software

KEA Advisors, Decisiv announce integration

Decisiv and KEA Advisors have announced a new collaboration that will integrate Decisiv SRM Discovery Status Tracker with the management dashboards of the KEA PULSE Reporting system.

October 17, 2024

Technician using computer in a shop

Haul, Transflo partner for compliance

"We are excited to partner with Transflo to deliver a comprehensive compliance solution that meets the evolving needs of the transportation industry. This collaboration will empower fleet operators with the tools and insights they need to stay compliant."

August 7, 2024

Haul Transflo 1

Supplier Updates

Penske Truck Leasing adds features to mobile app

This new feature enables customer truck drivers to submit driver vehicle inspection reports electronically using the free Penske Driver app, the company says.

August 6, 2024

Penske Truck Leasing mobile app in customer's hand

Delivering on your promises

Standard operating procedures backed by advanced service and dealer management technology give commercial asset service operations a competitive edge

June 25, 2024

Two men using tablet during service event

Documentation software

DTNA rolling out AI-supported warranty system

Daimler Truck North America (DTNA) and Tavant, a leading provider of service lifecycle management (SLM) solutions, announced Thursday a new partnership to transform DTNA’s service operations with a landmark warranty system.

June 7, 2024

Freightliner trucks on isolated highway from above

New product releases

Fullbay bringing three new products to platform

Fullbay unveiled new products and updates to its Fullbay Connect platform during the company’s Diesel Connect conference this week in Phoenix.

May 9, 2024

Documentation software

OptiCat launches DataLive tool for manufacturers

JNPSoft OptiCat has launched DataLive, an innovative tool that transforms the way manufacturers manage their product data.

April 17, 2024

Connected trucking image

Supplier Updates

Mitchell 1 announces partnership with NEXIQ to bolster diagnostic resources

Mitchell 1 announced at ATA's Technology & Maintenance Council (TMC) Annual Meeting that it has partnered with NEXIQ Technologies to provide a powerful, one-stop diagnostic information resource for the commercial truck service industry.

March 4, 2024

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Credit Card In Shop

Credit card surcharges here to stay

About a third of all merchants are adding surcharges for customer purchases made with credit cards. And even though customers aren’t happy to see those surcharges, most merchants adding them view them as a long-term solution.

20250625 Mack Trucks Introduces The All New Mack Anthem The New Standard In Regional Haul (2) (1)

Mack debuts brand-new Anthem regional haul tractor

Getty Images 2176083692

Building a community critical to planning for the worst

Getty Images 639452024

Brake drum dumping investigation continues, margins announced

Keep Your Trucks Rolling—No Matter the Economy

Keep Your Trucks Rolling—No Matter the Economy

Learn how to move your used trucks faster

With unsold used inventory depreciating at a rate of more than 2% monthly, efficient inventory turnover is a must for dealers. Download this eBook to access proven strategies for selling used trucks faster.

Used Truck Guide Cover

KEEPING TRUCKS ROLLING: Staying Ahead with Smarter Diagnostics & Maintenance – In Any Economy

Staying Ahead with Smarter Diagnostics & Maintenance – In Any Economy