The collaboration will power Isuzu Connect; the company’s advanced version of the Decisiv Service Relationship Management (SRM) platform designed to streamline communication between customers and dealers, improve repair outcomes and significantly reduce vehicle downtime — by up to 25 percent.
Deployed at the majority of Isuzu dealerships across the U.S. over the past four years, Isuzu says Connect continues to expand nationwide, bringing improved functionality and deeper integration with Isuzu360, Isuzu’s proprietary telematics system. The latest updates also include enhanced appointment scheduling and expanded dealer tools for even greater efficiency.
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“Our bolstered relationship with Decisiv is a key step in aligning our dealer network with Isuzu’s vision for a more connected, customer-centric future,” says Shaun Skinner, president of Isuzu Commercial Truck of America. “By integrating Isuzu telematics and leveraging our Uptime Support team, dealership associates are now equipped with advanced tools to reduce downtime and elevate service performance.”
Through seamless integration with leading dealer management systems (DMS), Isuzu Connect ensures dealers can access real-time data to optimize service operations and customer communication. The platform also supports emerging technologies, including electric vehicles (EVs), predictive maintenance and vehicle sharing, reinforcing Isuzu’s commitment to innovation and long-term value for its customers, the company says.
“Isuzu’s commitment to enhance and expand the use of Isuzu Connect represents their ongoing effort to reduce downtime for customers through connected and consistent service management processes,” says Tim Hardin, president and CEO of Decisiv. “Our partnership is driving revenue growth across their dealer network by increasing service efficiency.”
