The four levels of customer service

April 21, 2018

Expansive product selection, on-time delivery, regular product training, expanded hours, multiple locations. These are just a few of the traits aftermarket distributor sales professionals claimed their businesses tout as value added services during a discussion ...

Sales leadership: It’s more than just closing

April 20, 2018

Believe it or not, Jim Pancero says the job of a sales manager is not to be a closer. Being a great closer is a useful tool, of course, but closing sales is a skill ...

Seidel Diesel Group hires turbocharger product manager

The Seidel Diesel Group (SDG) announced that Sharon Young has been named turbocharger product manager for the company. Her responsibilities in this new role will be managing all of SDG’s turbocharger business, including the sales ...