From left, Kevin Baney, Kenworth assistant general manager for sales and marketing; Mike Dozier, Kenworth general manager and PACCAR vice president; Mike Clark, CSM Truck Division president; and Jim Moeller, CEO of CSM Companies, Wisconsin Kenworth’s parent company.Wisconsin Kenworth recently received the 2016 Kenworth Dealer of the Year Award for the United States and Canada at the Kenworth Dealer Meeting. This marks the second time in the past four years that Wisconsin Kenworth was chosen for the coveted award.
“Wisconsin Kenworth has a culture of exceeding customer expectations in every aspect of our business relationships. Our belief is that if we do that well, sales take care of themselves,” says Jim Moeller, CEO of CSM Companies, Wisconsin Kenworth’s parent company. CSM operates 15 Kenworth dealerships in Wisconsin, Michigan, Texas, and Nebraska.
“We strive to look at each customer’s business through their eyes, which provides us with a clear understanding of what’s important to them – maximizing uptime and creating an ownership experience that drives the lowest cost of operation for their fleet. We do this through initiatives such as executing rapid service assessment within two hours, providing extended dealer service hours at all of our facilities, expanding service capacity with the best in the industry trained technicians all housed in world class facilities such as our new 77,000 sq.-ft. full-service dealership in Madison, Wis. Our customers are also supported by the CSM customer support team whose focused mission is to keep our customers on the road and not in service bays.”
Mike Clark, CSM Truck Division president, adds, “Our product support team helps customers navigate their trucks through a service event quickly. For example, Kenworth TruckTech+ Remote Diagnostic technology is used to pinpoint those occasions when customers need additional assistance, whether their truck is in our shop or in a shop across the country. To exceed customer expectations, we continue to grow our business where customers want and need us to grow, expand the number of trained technicians and service bays, and utilize the best technology tools.”’
Three Wisconsin Kenworth dealerships (Green Bay, Madison and Milwaukee) have achieved the prestigious Kenworth PremierCare Gold Certified status as a result of these customer support efforts, Kenworth says.
“Wisconsin Kenworth successfully uses the formula of an excellent product offering, represented by The World’s Best trucks, combined with outstanding support and dedicated employees to achieve high customer satisfaction,” says Mike Dozier, Kenworth general manager and Paccar vice president. “The CSM team’s 2016 results were exceptional – 1,950 Kenworth trucks retailed, many with Paccar MX engines; excellent heavy duty, medium duty and Paccar Financial market share; an 88 percent increase in service bays, 80/8 operations at Wisconsin Kenworth’s six full-service dealerships; and a record-setting 12 appearances in Kenworth’s Top Ten dealer recognition categories. Congratulations to The World’s Best Dealer for 2016.”
Kenworth also presented Gold and Silver awards, and the Paccar MX Engine, Medium Duty, Parts and Service, and TRP Dealer of the Year awards at its annual meeting.
Kenworth Gold Awards
Wisconsin Kenworth was selected as Kenworth Dealer of the Year from among Kenworth’s five Gold Award winners for 2016. Other Gold Award winners included: MHC Kenworth – Kansas City, MHC Kenworth – Tennessee, Kenworth Montréal, and Papé Kenworth. The Gold Award is presented to a select handful of Kenworth dealers each year that achieve the highest level of performance in the Kenworth network, the company says.
MHC Kenworth – Kansas City retailed 1,200 new Kenworth trucks in 2016 and achieved excellent heavy duty market share and a high mix of Paccar MX engine sales. All its locations operate on an 80/8 or 24/7 basis. This outstanding dealer has now earned two Dealer of the Year, five Gold and five Silver awards, and three Medium Duty Dealer of the Year awards in the past 10 years.
MHC Kenworth – Tennessee captured its first Gold Award to go with its four Silver awards earned over the past decade.The dealer retailed more than 1,440 new Kenworth trucks, and achieved Top Ten ranking among Kenworth dealers in Paccar MX engines sold, units leased, and 80/8 hours of operation.
Kenworth Montréal received its first-ever Gold Award and has earned four previous silver awards over the past decade. The dealer retailed more than 430 new Kenworth trucks, had an outstanding Paccar engine mix, and achieved high medium duty, Paccar Financial share, and parts sales.
Papé Kenworth won its fifth Gold Award as it retailed 1,380 Kenworth trucks and achieved an impressive 20 percent heavy duty share, excellent Paccar MX engine mix and Paccar Financial heavy duty retail share. It made the Kenworth Dealer Top Ten on nine different lists, including percent of engine technicians certified on the Paccar MX series, TRP purchase growth and TRP store openings.
Kenworth Silver Awards
During the Kenworth Dealer Meeting, Kenworth also recognized its 15 Silver Award winners:
Canada – Kenworth Maska and Kenworth Amos.
United States – Central Illinois Trucks, Eastern Michigan Kenworth, Kenworth of Cincinnati, Kenworth Sales Company, MHC Kenworth – Arkansas, MHC Kenworth – Colorado, MHC Kenworth – Georgia, MHC Kenworth – Springfield, MHC Kenworth – Texas, NorCal Kenworth, Sioux Falls Kenworth, Truck Enterprises Richmond, and Truckworx Kenworth – Birmingham.
Kenworth Paccar MX Engine Dealer of the Year
For the fourth time in the award’s six-year history, MHC Kenworth – Kansas City received Kenworth’s Paccar MX Engine Dealer of the Year honors. The engine award honors the Kenworth dealer that fully engages customers, sells all the benefits of spec’ing Paccar MX-11 and MX-13 engines, and truly meets each customer’s service needs. MHC Kenworth – Kansas City sold nearly 600 Kenworth Class 8 trucks equipped with Paccar MX engines last year, resulting in an outstanding Paccar MX engine mix percentage. The dealership also excelled at service excellence, including Paccar Call Center response performance and service investments. In its support of the Paccar MX, 94 percent of the dealer’s service technicians have achieved certification on the Paccar MX engines, the company says.
Kenworth Medium Duty Dealer of the Year
MHC Kenworth – Texas was named Kenworth Medium Duty Dealer of the Year. The award recognizes outstanding leadership and dealership focus on growing the Kenworth medium-duty business. Kenworth’s current medium-duty truck line-up is the most comprehensive in the company’s history. The winning dealership sold more than 300 medium duty Kenworth trucks to a diverse customer base, including city governments, dairy, petroleum, beverage haulers, oil field service, wreckers, landscapers, roofers, lumber yards, and dozens of others. This dealer achieved its impressive results by taking customers to medium duty events, adding dedicated medium duty personnel, maintaining outstanding customer relations, and focusing on medium duty product and sales training, Kenworth says.
Kenworth Parts and Service Dealer of the Year
Central Illinois Trucks earned the Kenworth Parts and Service Dealer of the Year award. The dealer ranked near the top in all key categories, including exceptional facilities and parts operations, high assistance level to customers referred by the Paccar Customer Center, parts sales, and excellent customer satisfaction scores. CIT Kenworth, with locations in Illinois, Indiana and Missouri, expanded business through increased TRP and e-commerce parts sales. The Normal, Illinois-based dealer group also raised fleet parts sales 17 percent through promotion of the Paccar Parts Fleet Services Program, Kenworth says.
Kenworth TRP Parts Dealer of the Year
With dedicated parts sales staff at 13 Kenworth dealerships and its dedicated TRP location, Papé Kenworth grew its sales of TRP all-makes parts by 22 percent in 2016. This earned the Pacific Northwest-based dealer group, with locations in Oregon. California and Washington, the 2016 Kenworth TRP Parts Dealer of the Year. The TRP dealer award recognizes the dealer that provides the best support for TRP parts and service among all Kenworth dealers. By introducing the TRP line to new customers and routinely suggesting it to existing ones, Papé Kenworth helped customers benefit from excellent savings and value, the company says.
