GPA Training has released its latest video tip.
This week’s video reveals how asking “How may I help you?” to a customer often turns employees into the dreaded order takers we wish they avoid, as well as sharing why that can be detrimental. Additionally, the video offers the link to a complementary eModule detailing what to ask instead and why.
GPA Training says the five- to seven-minute module fully encompasses how to properly greet prospects and customers, setting the table for top customer service and thus increased sales. It includes a knowledge test in the form of a customer scenario in which participants engage and also provides a complementary app to support utilizing the training on the job.
“We encourage your entire organization to complete the training,” says Ian Coburn, president and director of learning, GPA Training. “Not only is it imperative for our counter and service staff, but it also lays the foundation for how our outside sales and customer service teams can maximize their success.”
To watch the video and access the eModule, please CLICK HERE.
