Murphy-Hoffman Company (MHC) has announced it now offers text to local landline parts ordering at dealerships in the U.S. The new service provides customers with the ability to text their local parts department from their mobile devices.
“We launched this technology to improve the customer experience by eliminating phone wait times and increase customer uptime,” says MHC Senior Vice President of Parts and Service Operations Mike Bozzoli. “Now our customers have the convenience to text directly to their local parts departments.”
MHC dealers stock a large inventory of heavy- and medium-duty truck parts for all makes and models.
Additionally, MHC now offers an e-commerce site for customers to manage their parts inventory, making reorders simple, convenient and accurate, the company says. Available seven days a week, 24 hours a day at most locations, MHC offers on-site delivery for all makes, including Kenworth, Volvo, Freightliner, Peterbilt, Mack, International and Western Star.
“At MHC, we do Whatever It Takes to ensure that our customers’ needs are being met,” says Steve Wisdom, MHC executive vice president. “We are leveraging technology with this e-commerce solution to improve our customers’ experience. They can now order parts in any way they choose, whether it’s a text, phone call, submitting an order online, or visiting a local dealership.”
