ELM Repair and Refrigeration, led by Evan and Mary Lang, earned the 2017 HDA Truck Pride Truck Service Expert of the Year Thursday at the group’s Annual Membership Meeting in San Diego.
The Langs founded ELM Repair and Refrigeration as a mobile service business with a focus on air conditioning maintenance in Edgar, Wis., in 1996. The company opened its first facility, a three-bay garage, in 2002, and expanded that facility to six bays capable to servicing heavy-duty trucks and trailers in 2005. The company’s growth continued throughout the decade, joining the TSE program in 2009 and opening a new state-of-the-art 33,183 sq.-ft. facility with 21 service bays in 2015.
Today, Evan and Mary continue to run the operation, and are joined in the business by son Jonah. The company has 26 employees and 13 technicians.
In accepting his award Thursday, Evan Lang thanked his family for supporting his dream to open the business and their continued support in its growth and successful evolution. Lang was also appreciative of his employees, adding that “without them none of this would be possible.”
He adds, “It takes an entire team to make this business operate day in and day out with a strong focus on the customer and doing a thorough and accurate job the first time. We take pride in our customers’ success, delivering products, services and information tools that solve their immediate needs as well as their long-term goals.
“Our employees are highly trained, passionate about their work and the success of our customers. That takes training and discipline. I might lead this team, but every single employee is responsible for our growth and success. I graciously accept this award for all of our ELM team. We’ll be celebrating back home next week!”
ELM is supported by HDA Truck Pride member by Zientara Fleet Equipment, who also nominated ELM for the TSE Award.
In addition to its service prowess, HDA Truck Pride says ELM also embraces the HDA Truck Pride corporate identity, invests and excels in technical expertise and training, supports an environment of continuous improvement and is active in support of its community.
“HDA Truck Pride is honored to have ELM Repair and Refrigeration and the high standards that they uphold as part of the TSE network. Thank you for your relentless efforts to your customers and your employees. Congratulations on your well-deserved 2017 Truck Service Expert of the Year award,” says Tina Hubbard, HDA Truck Pride’s vice president of marketing and product management, who presented the award to Evan and Jonah Lang.
