Hankook Tire has developed its first app for TBR (truck and bus radial) dealer and fleet customers. The app includes features such as a dealer locator and emergency roadside assistance service for its NAP (National Accounts Program) customers.
Hankook Tire says a notable feature of the app is that it provides easy access to the Hankook Tire Emergency Link Program (HELP), a 24/7 emergency roadside assistance service available to commercial truck tire customers in need of a mid-journey repair. With a two hour target service time and an extended network across the U.S., HELP delivers emergency services such as tire replacements, mounting and dismounting, flat tire repair and more to get fleets back on the road as quickly as possible.
While the dealer locator and emergency roadside assistance features also are available through the Hankook website and HELP phone line, the new app makes it easier for customers to access these resources quickly.
“We recognize the importance of making sure that our customers receive service as quickly as possible when an unexpected emergency occurs,” says Rob Williams, Hankook vice president of TBR sales. “Through our new app, we’ve made it easier than ever for customers to contact our HELP service to receive roadside assistance in a more timely and seamless manner.”
The app is available for Apple and Android devices via the Apple App Store and Google Play Store.